Welcome to The SiLa Fashion website. This Privacy Policy outlines how we handle your personal information collected during your interactions with our website. By using our platform, you agree to comply with the terms outlined here. Please review this policy regularly for updates or changes.
1. CHANGES TO OUR PRIVACY POLICY
We reserve the right to modify our Privacy Policy at any time without prior notice. It is your responsibility to stay informed of any changes by periodically checking this page. Your continued use of the website following any updates indicates your acceptance of those changes.
2. INFORMATION WE COLLECT
To enhance your experience on our website, we collect certain personal and non-personal information provided by you from time to time. This helps us create a seamless, customized shopping experience and better serve your needs.
Personal Information:
When you visit our website or make a purchase, we may collect details such as your name, email address, phone number, shipping address, and payment information. During a transaction, we may also collect your billing address, payment method, or credit/debit card details.
Browsing Information:
We may automatically collect general information like your IP address, location, and device type to help us monitor website performance and enhance user experience. You can browse most sections of our site without registering, but certain actions (like placing orders) require you to share your personal details.
3. USE OF COOKIES
We use cookies to improve the functionality of our website—helping us analyze page traffic, store user preferences, and enhance your overall experience. Cookies are small files stored on your device that allow us to recognize your browser and remember your preferences or previous interactions.
Cookies also enable key features like automatic login and personalized recommendations. You can decline cookies in your browser settings, but this may limit the functionality of some site features.
4. WHY WE COLLECT YOUR INFORMATION
We collect and use your personal information for the following purposes:
- To process your orders and provide relevant product information.
- To communicate with you regarding orders, promotions, and updates.
- To personalize your shopping experience based on preferences and purchase history.
- To improve our product offerings, website features, and marketing strategies.
- To protect against fraud and ensure secure transactions.
5. SECURITY OF YOUR DATA
Your privacy is important to us, and we take reasonable measures to protect your data. We use secure servers, encryption, and other industry-standard protocols to safeguard your information from unauthorized access, misuse, or alteration.
However, no method of online transmission or storage is completely secure, and any data you share is at your own risk.
6. SHARING YOUR PERSONAL INFORMATION
To complete your orders and deliver products, we may share your information (such as name, address, and contact number) with trusted third-party partners like courier and logistics companies. These partners are required to handle your information responsibly.
We do not sell or trade your personal information to any third parties for marketing purposes.
7. LINKS TO EXTERNAL SITES
Our website may include links to other websites that operate independently of The SiLa Fashion. These external sites have their own privacy practices, which we do not control. We recommend reviewing their privacy policies before providing any personal information.
8. USER CONSENT
By using our website and providing your information, you consent to the collection, storage, and use of your data as described in this Privacy Policy. You also agree to the sharing of your information in accordance with this policy for the purpose of completing services.
9. MANAGING YOUR INFORMATION
You can opt out of promotional communications from us at any time by writing to our support team at support@thesilafashion.in
However, you may still receive essential updates regarding your orders or account. For removal of your details from all communications or any clarification about data usage, please contact us at the same email address.
10. PAYMENT AND TRANSACTIONS
When you place an order, your payment information (credit/debit card, net banking, etc.) is securely processed by our third-party payment partners. These partners have their own privacy policies, which we recommend reviewing.
We collect and store transaction details such as billing addresses and payment methods to ensure accurate processing and record-keeping.
11. DATA RETENTION AND DELETION
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. You can request the deletion of your data at any time by contacting our customer support team.
12. GRIEVANCES AND QUESTIONS
For any queries, concerns, or complaints regarding your privacy or this policy, please contact us at the details below. We are committed to resolving your issues promptly and transparently.
Contact Information
📧 Email: support@thesilafashion.in